Jaký účel mají uživatelské průzkumy? Vliv empirických důkazů na zlepšování informačních služeb

Sekce: Zahájení konference: Informační chování a informační zdroje
Autor: Barbara Wildemuth, University of North Carolina at Chapel Hill; USA 
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Abstrakt: To conduct a user study requires a significant amount of time and effort. The understanding of user behaviors that can be gained through a particular user study must be valuable enough, in terms of improving the practice of librarianship, to make the effort worthwhile. Dr. Wildemuth will present the argument for conducting studies of user behaviors and information needs. Her argument will be supported with several examples providing empirical evidence that can be directly applied to the improvement of library practices such as the definition and development of reference services, the ways in which library users can be introduced to new electronic materials, and the design of training programs for library and database users. The importance of considering the context in which people seek information from libraries will be discussed, as well as the importance of considering the specific characteristics of the library's clients.
O autoru: Dr. Barbara Wildemuth joined the faculty of the School of Information and Library Science in 1988, after completing her PhD at Drexel University. Her research focuses on people's information seeking behaviors and their use of information. She regularly teaches courses on retrieving and analyzing information, systems analysis, user interface design, and information ethics.

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